Return & Exchange Policy
We want you to be satisfied with your purchase. Because some merchandise is subject to safety restrictions, customization, warranty procedures, or manufacturer requirements, not every item is eligible for return.
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IMPORTANT Not all merchandise is eligible for return. Eligible returns may be subject to a restocking fee. |
Standard Returns
· Eligible merchandise may be returned within 30 days of purchase with valid proof of purchase.
· Merchandise must be new, unused, undamaged, and in its original packaging, with all parts, accessories, manuals, and tags.
· Proof of purchase may include the original sales receipt, order confirmation, packing slip, or a transaction located through the customer's Ace Rewards or Miner’s account purchase history.
· Approved refunds are issued to the original payment method. Credit-card refunds must be returned to the original card. House-account purchases are credited to the account.
· Gift cards are final sale, no return. If lost or stolen Miner’s Hardware is not responsible for replacement.
· Returns without verifiable proof of purchase may be denied. If accepted, the refund may be issued as store credit at the lowest selling price during the preceding year.
· Net 30 Business-account purchases must be credited to the business account; cash refunds are not available for account purchases.
Items With Special Return Requirements
Power equipment and gasoline-powered equipment
· New and unused equipment may be returned within 30 days only with the original receipt and all original packaging and components.
· Used, fueled, registered, or assembled equipment is not eligible for a standard return. Product concerns will be handled under the applicable inspection, repair, or manufacturer-warranty process.
Temporary-use, emergency, and seasonal equipment
· Air conditioners, evaporative coolers, heaters, fans, generators, pumps, dehumidifiers, pressure washers, and similar equipment are returnable only when new, unused, uninstalled, unfueled, and complete in the original packaging, subject to the standard 30-day return requirements.
· Once operated, fueled, filled with oil or water, connected, installed, or otherwise placed into service, these products are not eligible for return or exchange because they are no longer in new and resaleable condition. Short-term, seasonal, emergency, or one-time use does not create return eligibility.
· A product believed to be defective is not treated as a standard return. It must follow the applicable inspection, manufacturer-warranty, repair, or replacement process. This restriction does not limit rights provided by law or a written warranty.
Water heaters
· If a water heater may be defective or covered by warranty, the customer must follow Miner’s water-heater warranty process before any credit, replacement, or return is authorized. Proof of purchase, model and serial numbers, installation date, photographs, diagnostic information, and/or manufacturer authorization may be required.
· Warranty eligibility and the available remedy are determined under the applicable manufacturer warranty. Authorization of a warranty claim does not necessarily authorize return of the complete unit; parts, repair, field service, or replacement may be the required remedy.
STIHL products
· All STIHL sales are final.
· A STIHL product purchased from Miner’s may be inspected at a Miner’s location that carries STIHL; allow up to three days for inspection.
· Verified manufacturing defects will be repaired at no charge. If the issue is caused by operation, misuse, or maintenance, the customer will receive a repair estimate.
· Miner’s does not reimburse repair expenses incurred through another retailer or service location.
Milwaukee, DeWalt and Makita products
· If on of these branded products stops working within 30 days, return it with proof of purchase. Miner’s will replace it or order a replacement, subject to each of the brands’ 30-day satisfaction process.
· After 30 days, eligible products are handled through these brands’ repair process and warranty terms.
· For kits returned within 30 days, all components originally sold together, including tools, batteries, chargers, cases, and accessories, must be returned together.
Plant material
· A refund or replacement request must be made within 30 days with the original receipt and approved by the Nursery Manager or manager in charge.
· Plant material is eligible only when it was diseased or damaged at the time of purchase.
· Plants are not returnable because the customer purchased too many or for conditions arising after purchase, including over- or under-watering, pest damage, delayed planting, extreme weather, improper sun or shade exposure, improper planting depth, or excessive mulch.
· To prevent the spread of pests and disease, healthy plant material that has left the nursery cannot be returned for resale.
Clothing and Footwear
· All clothing and footwear merchandise may be returned within 30 days with the receipt and original tags, provided it is unworn, unused, and otherwise meets the standard return conditions.
Automotive keys, remotes, and KeyStart products
· Cut, programmed, or otherwise customized keys and remotes are final sale except for a verified product defect identified through the applicable KeyStart support process.
· Any eligible KeyStart claim must be initiated within 30 days. The vehicle and customer must be present when technical support is required to confirm a programming defect. Specific items must be handled directly with the vendor or returned according to the specialized manufacturer guidelines.
· Uncut and unprogrammed products may be returnable only if they meet the standard return conditions. A restocking fee may apply when disclosed or required by the applicable order or manufacturer program.
Special Orders and Custom Orders
· Special-order items that Miner’s normally stocks may be returned or canceled subject to a 15% restocking fee, provided the item is otherwise returnable.
· Non-stock, custom-made, cut-to-length, tinted, mixed, keyed, programmed, or otherwise personalized merchandise is final sale and cannot be returned or canceled once processing has begun.
· Shipping, delivery, assembly, installation, and other service charges are nonrefundable once the service has been performed or the cost has been incurred.
Other Nonreturnable or Restricted Merchandise
· Gift cards and store credit are not returnable or redeemable for cash except as required by California law. Upon request, a qualifying gift card balance of less than $15 will be redeemed for cash.
· Clearance, closeout, final-sale, and seasonal merchandise marked as final sale is not returnable.
· Opened or used chemicals, hazardous materials, paint, software, personal protective equipment, and other safety-sensitive merchandise may be restricted or nonreturnable.
· Custom-tinted paint, mixed products, cut materials (building material, wire, pipe, plexiglass, etc.), duplicated keys, used paint sprayers, vacuums, and other customized merchandise are final sale unless defective or incorrectly prepared by Miner’s.
Defective, Damaged, or Incorrect Merchandise
· Bring the item and proof of purchase to the store as soon as possible. Depending on the item and manufacturer policy, Miner’s may replace the product, arrange repair, refer the customer to the manufacturer, or issue an approved refund.
· Defective merchandise remains subject to manufacturer warranty terms, inspection requirements, and category-specific procedures. Normal wear, misuse, improper installation, lack of maintenance, and operator error are not manufacturing defects.
Additional Terms
· Miner’s may require valid government-issued photo identification before accepting a return.
· Returns are subject to verification and inspection. Refunds may be reduced by an applicable, disclosed restocking fee or by missing, damaged, or used components where permitted by law.
· Miner’s reserves the right to limit or refuse returns, including suspected fraud, abuse, excessive returns, or merchandise that does not meet this policy.
· This policy does not limit rights or remedies that cannot be waived under applicable law. Manufacturer warranties may provide additional rights.
Receipt Footer
“Not all merchandise is eligible for return. Eligible returns may be subject to a restocking fee. See store for complete return policy.”
Questions? Please speak with a manager at any Miner’s Ace Hardware location.